Refund Policy

Welcome to Botonair ‘s Refund Policy!

We want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. This policy outlines the circumstances under which you can return an item for a refund.

Please note: This policy applies to all purchases made from Botonair website or authorized retailers.

Eligibility for Refunds:

Unopened and unused items: You can return unopened and unused items within 3 days of your purchase for a full refund of the purchase price, excluding any applicable shipping and handling charges.
Opened or used items: Opened or used items are generally not eligible for a refund. However, we may offer a partial refund.
Defective products: If you receive a product that is defective, you can return it for a full refund within 30 days of your purchase.
Return Process:

To initiate a return, please contact our customer service team at 86-18675196188 or sales@botonair.com within the eligible timeframe mentioned above.
We will provide you with a return authorization number (RAN) and instructions on how to return the item.
Once we receive the returned item, we will inspect it and process your refund within 30 business days.
Additional Information:

We reserve the right to deny a refund if the item is not returned in its original condition, is missing parts, or is damaged due to misuse.
Original shipping and handling charges are not refundable unless the return is due to our error.
Return shipping costs are the responsibility of the customer.
This policy applies only to purchases made from Botonair website or authorized retailers.
Contact Us:

If you have any questions about our return policy, please contact us at:

Phone: 86-18675196188
Email: sales@botonair.com
We appreciate your understanding!

Please note: You may need to modify this policy to reflect your specific business practices and applicable laws in your region. It’s recommended to consult with an attorney to ensure your policy is legally compliant.